Tag: Philosophy

  • Give ’em what they want

    Give ’em what they want

    Once it awhile it is a tug between my knowledge and what a client wants. There are tons of advice articles telling web professionals to “Give ‘em what they need” with a list of good reasons including that your name is professionally associated with the site’s design and health.

    When I step off the soap box, long-winded from explaining, occasionally a client still insists on ‘their way’! My imparted knowledge about why the idea they have goes against design, user knowledge, instinct, all the articles ever written about good web sites did not persuade the site owner.

    Well in the end since I want web clients to be happy, against the tide I say “Give ‘em what they want”. Maybe they will circle back eventually to reconsider that really long page with long blocks of text or a questionable color amidst a beautiful design.

    And for the critics out there – what goes on a web site or what is out of date on a site – it’s not always the web master’s fault. Working on a site is a team effort. Primarily – the site owner decides.

    At least that’s how it works around here.

  • Breaking up is hard to do…

    Breaking up is hard to do…

    A good relationship with a client can outlive the live website. Most of my clients have moved on because of no longer offering their particular services.  Playing a primary role is health concerns and going back to full-time employment.

    It’s always sad when a client leaves my care but how can I complain when I get feedback like this?

    I’ve always been happy with your work and continue to pass your name along when I can.  If you’re curious how it happened, … explanation….  and that’s why we went that direction.  Had …that.. not happened,  I would have worked with you on this project.  ~ Tony Trapp Repairs

    and

    A big thank-you for your mentoring us carpet people over the past decade. Remember the song from To Sir with Love? (1960′s I think). Well you took us “from crayons to perfume” in our web presence and we will forever be indebted to you. Our best to you.  ~ Michael Peters, Carpets Plus Wisconsin (hired in-house web staff)

    A  good indicator of client satisfaction is how they feel when they leave.

    Ex-clients that will still refer you?  priceless